Privacy Policy

This Privacy Policy details how Tidence Labs (hereinafter referred to as "we" or "Tidence") collects, uses, stores, and protects your personal information when you use all our software products (including but not limited to Tidence's screen recording software, system optimization tools, office productivity software, etc.) and related services. Please read and understand this policy carefully before using any of our products or services.

1. Scope of Information Collection

We may collect information through the following means:

Account Information: When you register for a Tidence product account, we collect necessary information such as username, email address, and phone number.
Usage Data: Includes product usage information such as software usage frequency, feature preferences, and error logs.
Device Information: Device-related information such as device model, operating system version, and hardware configuration.
Payment Information: When you purchase paid services, we process order information but do not store complete payment card details.
Content Data: Some software may involve user-created content, such as recorded files and editing projects.

2. Purposes of Information Use

We will only use your information for the following legitimate purposes:

Providing and improving the functionality and service experience of Tidence software products
Performing necessary product maintenance and technical support
Sending important service notifications and product updates
Preventing fraud and ensuring account security
Conducting anonymized statistical analysis to improve products
Fulfilling legal obligations when required by law

3. Data Sharing and Disclosure

Tidence Labs commits to:

Not selling or renting your personal information to third parties
Only sharing information when necessary under the following circumstances:
- After obtaining your explicit consent
- Sharing necessary information with our affiliates or service providers to deliver services
- Complying with legal processes or legitimate requests from government agencies
- Transferring as assets in corporate transactions such as mergers and acquisitions
All third-party service providers must adhere to strict confidentiality agreements

4. Data Security Measures

We adopt industry-standard security protection measures:

Using SSL/TLS encryption to transmit sensitive data
Implementing strict access controls and permission management
Conducting regular security audits and vulnerability scans
Encrypting storage of important data
Establishing robust data backup and disaster recovery mechanisms

Despite these measures, please note that no security measure is absolutely reliable.

5. Protection of User Rights

You have the following rights regarding your personal information:

Access and obtain a copy of your personal information
Correct inaccurate or incomplete personal information
Delete your personal information (except where required by law to retain it)
Restrict or object to our processing of your personal information
Obtain data portability
Withdraw previously given consent for processing

You can exercise these rights through account settings or by contacting us.

6. International Data Transfers

Our services may involve cross-border data transfers. We will ensure:

Compliance with applicable data protection laws and regulations
Appropriate safeguards are in place
Data security is protected through measures such as standard contractual clauses

7. Protection of Minors

Our products and services are primarily intended for adults:

Users under 16 years of age require guardian consent to use our services
If we discover collection of minor's information without consent, it will be deleted immediately

8. Policy Updates

We may update this policy periodically:

Updated policies will be posted on our official website with the effective date indicated
Significant changes will be communicated to users via email or in-software notifications
Continued use of services constitutes acceptance of the updated policy

9. Contact Us

If you have any privacy-related questions, please contact us promptly.

Last Updated: August 7, 2025